SHIPPING & RETURNS
SHIPPING POLICY
DirtRoad4x4 Designs will ship to all 50 states, U.S. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Free shipping for orders over $50.00
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Due to Covid-19, some items are taking longer to stock up than others. Trust us when we say we are over it too. Please allow a few extra days to ship out items if orders are low on stock. Thank you for understanding and know we are doing our best we can with what we are given.
We currently do not ship to P.O. Boxes.
RETURN & EXCHANGE POLICY
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at dirtroad4x4designs@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you have any further questions, please don't hesitate to contact us at dirtroad4x4designs@gmail.com.
LOCAL DELIEVERY
Free local delivery is available for orders over $30 within Sussex County, NJ.
INTERNATIONAL SHIPPING
We do not offer International Delivery at this time.
PREORDER ITEMS
If your order contains a preorder item your entire order will ship when that item becomes available. Once available it will ship in the method purchased.
SHIPPING CARRIERS
Orders may be delivered by UPS or the U.S. Postal Service (USPS). An order may be shipped with a higher service tier to meet the original delivery expectations at no additional charge.
Shipping and handling charges are per shipping address. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses.
Our flat-rate shipping and handling fees apply regardless of order size or weight.
Orders over $50 are shipped free on a standard method for all customers.
SHIPPING METHODS
STANDARD starting at $8
3 to 6 business days. Delivery times go into effect after the order is processed for shipping. This excludes holidays and weekends.
STANDARD PLUS starting at $10
2 to 4 business days. Delivery times go into effect after the order is processed for shipping. This excludes holidays and weekends.
EXPEDITED $15
2 to 3 business days. Delivery times go into effect after the order is processed for shipping. This excludes holidays and weekends.
OVERNIGHT $50
1 business day. Delivery times go into effect after the order is processed for shipping. This excludes holidays and weekends.